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Questions
How Long Will It Take To Receive My Order TOP
You will receive a proof within 24-48 business hours after you have placed your order, made payment and submitted your photos. If you place an order on Saturday or Sunday, Monday will be your first business day. Once your proof is approved, your order will be sent to print and shipped within 7 business days of approval. Normal shipping via Australia Post, a 2-3 day ship. This time may be extended during the Holiday Season so please plan accordingly.
All orders are sent via regular Australia Post. We highly recommend purchasing postage insurance as once a package has left our hands, we are not responsible for it or in control of what happens enroute to you.
Will I Be Able To View My Design Before It's Sent To Print TOP
Yes. You will be able to view a proof within 48 business hours after you have submitted the order form, made payment and emailed your photos. Upon viewing your proof you can then make any changes.
To keep our prices low we will do up to 2 proofs free of charge. After that there is a fee of $2.00 per proof after that.
You can make as many changes per proof as you would like.
Once we receive your approval we will send your order to print. Orders will not be sent to print without your approval.
How Do I Submit My Photo's To You TOP
If your photo's are large image files, you may need to break them up over a few emails. We suggest numbering each email.
Digital photos can be sent as jpgs, psd or tiff format. To achieve the best print quality your image can offer, please set your digital camera to it's largest image size. 300 dpi or a pixel size of no less than 1200x1600 is best. If for any reason we feel that your digital image will not produce satisfactory print results, we will contact you to discuss your options
If you are scanning your photo, please scan at no less than 100% at 300 dpi. Please be sure to crop out the scan bed prior to scanning.
If at anytime you have questions regarding your photo's, please feel free to email us at customerservice@digivites.com.au your baby's photos. We will be happy to take a look at them for you to see if they will be suitable for our designs. Should I Crop My Photos Before I Send Them TOP
We prefer that you send the original photo's uncropped, uncompressed and without any color conversion. You are welcome to send along instructions with your photos if you have cropping or color preference.
Your photo's will be cropped, and transformed to black and white or sepia tone for you by our photo experts at no additional charge. Is There A Minimum Order TOP
Yes, there is 20 minimum on our announcements and invitations. What Type Of Payment Do You Accept TOP
We accept credit cards via PayPal (Visa, Master Card, Discover, AMEX), bank deposit, cheques and money orders.
When paying via bank deposit, please use the surname on your order form to make identifying the payment easier.
We will start working on your design once payment has been confirmed. I Just Received My Announcements, I Love Them & Need More TOP
To re-order, all you need to do is go to the design you originally purchased and enter the qty of the required invitations/announcements. In the description you will need to write Re-order. Do you Ship outside of Australia TOP
Yes, we can ship your order to anywhere in the world. International orders can take up to 21 days for delivery so plesae allow enough time.
International orders have a flat shipping fee of $12.00.
What is your return policy TOP
Digivites will not print or release a design until we have your approval on the design. This ensures that you receive exactly what you have asked for.
If Digivites have made an error with your order, please accept our sincere apologies and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible.
We ask that you return the order in it's original form and packaging within 7 days (from when you receive our mailing address email) and we will issue a refund as soon as the shipment is received.
Digivites reserve the right to reject any returns and exchanges that do not meet our conditions and terms. Do you have a cancelation policy TOP
Yes. It depends on what stage you are in when you cancel. If we have not started on your order, then there is no charge. If we have put together your proof, and your order is canceled there is a $20.00 fee.
Once an order has been approved and sent for printing there can be no cancellation.
We reserve the right to cancel any orders if any member of our staff is abused, threatened, sworn at or harrassed in any way. We will always treat our customers with the full respect they deserve and expect the same in return. No refunds will be given under these circustances. Can I change the design, if I change my mind once I have seen the sample? TOP
We can only work on one design at a time. If you change your mind after seeing the sample and would like another design created you will need to purchase that design. How long do you keep my invitations on file? TOP
Your sample is kept on file for a maximum of 30 days. If we have not heard back from you after your proof is emailed we will contact you. If we still have not received a response within 30 days your invitations will be filed.
Once designs are filed there is a $10.00 fee to re-open that file.
If you have approved your design and need to make changes after that it will be necessary to re-purchase that design after 30 days. I don't see a design that is suitable can you create something for me? TOP
Of course. If you have a particular idea in mind and don't see a design that jumps out at you, we can create a custom design for you using your idea's and theme.
Custom designs can be purchased through our custom category.
Digivites remain the owner of the design. Can I change the colour, font, size TOP
Yes! When placing your order you can state on your order form any changes you would like to make to the design. Patterned backgrounds cannot always be changed to your colour theme and a replacement background maybe used.
You select the size you would like your cards printed on. If you decide once sample has been created that you would like to change the size of your design, there is a $10.00 re-design fee. Can I change a Birthday invitation into a christening invitation TOP
Most of the designs are interchangeable. Some of the designs have very limited room for text, so please take that into account when choosing your design for your special occasion. I can't decide which photo to use, can I send you extra's TOP
Yes, you can send up to 2 extra photo's for the main images Can all designs be printed onto Photo cards or Cardstock TOP
We can print your designs on either medium however we do have a range of Announcements and Invitations which are only available in the cardstock range. These particular designs have been created to print as double sided announcements and invitations. Will my design print exactly as it is shown on my computer TOP
Colours may vary from what you see on your screen to the finished product, due to (but not limited to) different monitor settings, ambient light, monitor brands, monitor resolutions, etc. Printing on different mediums may also create a colour variation.
Your photo will not print out as it would if you were printing it out on its own. This is due to moving the photo into our designing program. It has been 48 hours and I haven't received my proof? TOP
Please email us at info@digivites.com and let us know if you think your proof time has passed and you did not receive a proof. Your photo's may not have been received or occasionally, the proof email we send our customers is marked as spam by your email provider.
If you have two email accounts, we recommend sending these with your photo's to avoid timely delays. Can I see my images on different designs TOP
Yes you can. We can create samples for you at an additional cost of $15.00 per sample. Changes will not be made on the samples. Once you have decided on the design and paid for your order we will make any changes to your chosen designs.
Samples can be purchased through Extra's. Can I use photo's that were taken professionally TOP
You need to have the rights to professional photo's. By submitting your photo's to Digivites you warrant that images you are submitting to us are your own personal images, for which you hold the legal copyright, or you have permission from the copyright owner to use the images for your cards. By submitting images, you automatically grant us the right to use these for the purposes of creating your cards/announcements. You are also agreeing that you have full re-print rights to the images and indemnify Digivites against any claim regardign the unauthorised use of another person's images. What are your business hours TOP
Digivites are open 24 hours a day, 7 days a week to accept your orders.
Our trading hours are Monday - Friday 9:30am - 5:30pm . We do not work on public holidays.
We vary rarely close for orders however if this is the case a notice will be put on our website at least 3 weeks before to allow enough time to have orders processed.
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